Returns

Returns

If you change your mind for any reason within 15 days of receiving your online order, we offer returns for all items, subject to the following conditions. All items must be in original condition with all the original tags, stickers, wrapping, and packaging intact, and accompanied by a receipt or proof of purchase.

To initiate a return, contact us at info@ernestborel.ch. If approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval won’t be accepted. 

 

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

 

Exchanges

To exchange an item, return the original item and, once the return is processed, place a new order for the item you wish to receive.

 

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved, your refund will be issued to the original payment method. Please note, processing times may vary with your bank or credit card provider.

 

For any questions, contact us at info@ernestborel.ch